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Refund Policy

A legal disclaimer

At MatchaLove, customer satisfaction is our top priority. We work with third-party suppliers to deliver your orders, and because of this, our return and refund policy is slightly different from traditional stores. Please read carefully before making a purchase.

Returns & Refunds

We accept returns or refunds only in the following cases:

  • The item arrived damaged or defective

  • The wrong item, size, or color was sent

Unfortunately, we cannot offer refunds or returns for situations such as change of mind, dislike of the product, or ordering the wrong size (unless our supplier made an error).

How to Request a Return or Refund

  1. Contact us at [Your Email] within 30 days of receiving your order.

  2. Provide your order number and, if applicable, a photo of the damaged or incorrect item.

  3. Once approved, we will provide instructions for the return or issue a refund.

Return Shipping

  • If the return is due to a damaged or incorrect item, we will cover the return shipping cost.

  • If the return is for any other reason, the customer is responsible for shipping costs.

Refund Process

  • Refunds are issued to your original payment method within 7 business days after we approve your request.

  • In some cases, we may provide a refund without requiring you to return the item (especially for low-cost or damaged goods).

  • Store credit may also be offered upon request.

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